Return and Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. We guarantee complete satisfaction, or your money back. 

For issues related to damaged shipping or the quality of the products, please contact us by email at support@therealistplaymats.com. We have specialists standing by to ensure all your concerns are resolved.

In the event your order is received damaged or has quality issues your order will be replaced free of charge, including shipping and handling fees.

Note: You have 14 calendar days to contact us with your questions and request about an item from the date you received it.

You may not have to return any damaged or unsatisfactory product to receive a replacement or a credit. The replacement of your order related to quality issues is at the sole discretion of therealistplaymats.com

We will refund the purchase price, including shipping and handling fees, using the original method of payment within 3 business  days.

Note: We may occasionally ask you to send back the item you consider defective. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, usually 3 days whether you are entitled to a refund or a replacement will be made as a result of the defect evaluation