Frequently Asked Questions
Does the watermark on the lower left of mat previews appear on the actual mat?
The texts on the playmats are there for anti-theft purposes to protect the intellectual property of artists. They will be removed when the mat is printed.
What’s the overall feel/size of the mat?
The mat feels the same as the regular play mats that people use. Smooth on the top and rubber bottom. The size of the mat is 24" inches (615 mm) by 14" inches (361 mm) and 1/16" inches thick (1.5 mm), or 1/8" inch thick (3mm)
How do I send you my image?
Images can be submitted through Google Drive, Dropbox, or email.
How long does it take to make and ship a mat?
Play mats take 1-3 business days to make, and 2-6 business days to ship. With the purchase of 2 mats, the shipping is automatically upgraded to 1-3 business day shipping. Tracking is provided for all purchases.
Do you ship outside of the US?
Of course! And we don’t charge ridiculous shipping prices either. Mats to Canada are only $3 extra, and mats to Europe are extremely affordable thanks to our shipping hub in the UK.
What shipping methods do you offer?
- First-Class Mail
- Priority Mail
- International Mail
- International Tracked and Signed
- Royal Mail Signed For™ 2nd Class
How do I track my order?
Tracking is uploaded onto PayPal when items have shipped. You can then input that number into the appropriate courier’s website to determine the location of said item.